We can all agree that technology has, and will continue to advance at a pace that makes it really difficult for those that rely on that technology on a daily basis to actually keep up, right? Combine that with the ever-increasing complexity of technology elements such as Wireless Networking, Cybersecurity, Peripheral Connectivity, Cloud Account set up, etc. and its no wonder most people end up becoming more frustrated with technology that surrounds us, versus not. So what happens when that technology that we depend on daily to make our lives easier, ends up causing more issues than it resolves? Who do you turn to?
One of the major obstacles for residential and SMB customers is access to reliable IT support when they need it the most. Currently, you either have to “know someone” who works in IT, or Google a local shop and *hope* that you get someone that knows how to fix your issue… even then, you’ll most likely have to leave your laptop/device with that shop and again *hope* you get it back within 3-4 days. Cost is also an obstacle. Most local shops, unfortunately, charge exorbitant fees for simple solutions because they have a lot of overhead costs to cover themselves. This can inevitably leave customers feeling resentful and shop-owners chasing inflated prices from their customers simply to stay afloat.
I also don’t believe there is anyone that has worked in IT (for any extended period of time) that hasn’t encountered difficulty in explaining technical concepts to non-technical customers. Let’s face it, the technical jargon we nerds use on a daily basis doesn’t exactly qualify as coffee table conversation for most folks.
Enter : TechIT. A completely new, AI-powered IT Support platform that is designed specifically to support your home and/or small business. With an intuitive AI front-end that engages people in an actual conversation, we can learn about your problem and then parse responses into meaningful data points that can be used to route requests to vetted, qualified technical agents that are ready and able to fix your issues either remotely, or onsite. That’s right, local people to help you with local problems.
Techspertise, Inc 